Terms and Conditions

WALK IN GRANADA S.L. utiliza la información que nos facilita con el fin de prestarle el servicio solicitado. Los datos proporcionados se conservarán mientras se mantenga la relación comercial o durante los años necesarios para cumplir con las obligaciones legales. Los datos no se cederán a terceros salvo en los casos en que exista una obligación legal. Usted tiene derecho a acceder a sus datos personales, rectificar los datos inexactos o solicitar su supresión cuando los datos ya no sean necesarios.

We also inform you that at the end of the service, the company can email you to evaluate this service and thus know your degree of satisfaction.

WALK IN GRANADA SL reserves the right to refuse the participation on the tours to any person if the company through its representatives considers it necessary at any time.

WALK IN GRANADA SL and its freelance tour guides do not accept responsibility for injuries, losses, thefts, damages or unexpected events that may occur during visit

In the services called "Free Tour", the following conditions will apply:

  • WALK IN GRANADA SL reserves the right to cancel any service that does not reach a minimum of 5 adults (it is considered an adult with 18 years or more).
  • Due to the dynamics of the "Free Tour” groups of 9 people or more must book a private tour. Although the booking engine allows booking in separate groups (for example: a group of 4 people and a group of 5 people, or more), the person in charge of the meeting point may reject the group in case of identifying this type of reservation.

Cancellation policy

For guided group tours with entrance to the Alhambra (Regular and Premium):

  • 100% refund for cancellations made up to 30 days before the visit or event.
  • 100% charge of the total amount for cancellations made less than 30 days before the visit or event.

For private guided tours with entrance to monuments / events:

  • Charge of the amount corresponding to the ticket supplement, from the time of booking up to 5 days before the visit or event.
  • Charge of 100% of the total amount from 4 days before until the day of the visit or event.

For other services that do not include entrance tickets to monuments / events:

  • 100% refund for cancellations up to 5 days before the visit or event.
  • Charge of 100% of the total amount from 4 days before until the day of the visit or event.

In no case, services will be paid for incidents unrelated to WALK IN GRANADA S.L.
To make any type of cancellation, it is essential to send the request to the following email address: [email protected]

Cancellations by WALK IN GRANADA S.L
On the rare occasion of cancellation of a visit by WALK IN GRANADA S.L., we will try to find similar or better options for the client. If this is not possible, a full refund will be made.

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