Code of Good Practice
- At the beginning of a tour and whenever necessary, we remind our clients to leave enough space on the street so that our presence does not interfere with the daily life of the locals.
- We try to limit the size of groups to a maximum of 30 people; whenever possible we try to organize groups not bigger than 20 people.
- We speak at an appropriate volume according to the place and time of day in order to respect the rest and intimacy of the neighbours.
- We support the consumption of local products and the use of neighbourhood stores taking into account other criteria than just the commissionthey offer.
- We ask our clients to respect the privacy of people: the locals are people, not monuments. Asking for permission before taking pictures of people is a fundamental rule.
- We invite our clients to continue discovering the neighbourhoods after the guided tour has come to an end advising them to stay there to have a meal or to enjoy the cultural activities and festivities…
- We make sure that our clients’ behaviour does not harm the monuments we visit and, if necessary, explain why certain behaviours can be damaging.
- Whenever possible, we try to avoid transportation with motor vehicles or other means of transport with a significant impact on the environment and the quality of life of locals.