At the beginning of a tour and whenever necessary, we remind our clients to leave enough space on the street so that our presence does not interfere with the daily life of the locals.
We try to limit the size of groups to a maximum of 30 people; whenever possible we try to organize groups not bigger than 20 people.
We speak at an appropriate volume according to the place and time of day in order to respect the rest and intimacy of the neighbours.
We support the consumption of local products and the use of neighbourhood stores taking into account other criteria than just the commissionthey offer.
We ask our clients to respect the privacy of people: the locals are people, not monuments. Asking for permission before taking pictures of people is a fundamental rule.
We invite our clients to continue discovering the neighbourhoods after the guided tour has come to an end advising them to stay there to have a meal or to enjoy the cultural activities and festivities…
We make sure that our clients’ behaviour does not harm the monuments we visit and, if necessary, explain why certain behaviours can be damaging.
Whenever possible, we try to avoid transportation with motor vehicles or other means of transport with a significant impact on the environment and the quality of life of locals.